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RETURNS & EXCHANGE

Scott Rogers design stand behind our craftsmanship and strives for 100% customer satisfaction.

If you are unhappy then we are happy to exchange your jewellery or issue shop credit. This is applicable for purchases within 10 days of receipt. The jewellery must be returned in its original, unworn and unaltered condition and in the original packaging.

Please note that custom and bespoke orders are not refundable (unless the item is faulty). A shop credit has no expiry date. Shipping cost is not included in shop credit. Please ensure that the item includes insurance and tracking (e.g. Australian Post registered or Express Post Platinum, Fed Ex). We are not liable for lost or damaged items. If our jewellery is modified in any way by another jeweller, we release all responsibility for that piece.

Please contact [email protected] for further instructions. All exchanges are subject to availability.

ADDRESS FOR RETURNS & EXCHANGES

Scott Rogers Design

Suite 206, Byron street
Bangalow – 2479
NSW, Australia


DELIVERY TO CLIENTS WITHIN AUSTRALIA

We offer FREE shipping within Australia via Australia Post Platinum Express.

DELIVERY TO OUR OVERSEAS CLIENTS

We offer international shipping for FREE via FedEx express courier service. Customs duties vary by country and the recipient is responsible for covering these costs if applicable. Please note we are unable to ship to a few countries where unreliable postal services, trade embargoes or government prohibition of importation of goods of value exist. Please contact us if you require further information or are concerned that this might affect you.

SECURE YOUR DELIVERY

All deliveries must be signed for upon receipt. If you are not available Australia post or fed ex will leave a notification for you to organise re-delivery or an address where you can pick up your package.

DELIVERY NOTIFICATIONS

You will receive an email notification when your order has been shipped. Please be free to contact us if you have any questions.

DELIVERY TIME

We will notify you of the time taken depending on the nature of your purchase. Allow 2-5 working days for items purchase within Australia. For overseas purchases please allow 14 working days from the time of purchase.

Custom made pieces and deliver can take from between 4-10 weeks. We will keep you informed every step of the way. If your purchase is for a special occasion or urgent please inform us in advance.

WARRANTY

Scott Rogers design guarantees that our jewellery is free from any defects in craftsmanship for a period of 12 months from the date of purchase.

Also bearing in mind that the item exhibits no sign of having been subjected to unusual stress.

We stand by our craftsmanship and the quality of the gemstones and materials used in our creations, our intention is to make jewellery that will last a very long time and become an heirloom for your family.

We understand that our clients have an active life and it is unrealistic for us to dictate how and when you wear your jewellery, however these creations are rare and precious and as such must be treated with care.

We can tell by looking at jewellery how it has been treated and we are not responsible for any damage caused due to negligence or abuse.

We understand accidents occur and we are happy to assist repair your jewellery for a reasonable fee.

Please refer to our care and maintenance guide, as we want you to enjoy your jewellery for as long as possible. We are here to help and support you if you have any questions.


SOLD AND OUT OF STOCK ITEMS

We may continue to display certain styles in our collections that have already been sold or that are out of stock. These are designs that we wish to continue with in our range and are temporarily unavailable while we source the required gemstones.

Cleaning instructions for jewellery

Please clean your jewellery regularly, dirt and grime for a spared look. Also avoid hitting it on hard surfaces. Visit us if you’re in town and we can clean it, check the setting or polish it for you. Generally the most gentle is to use a mild soap (not detergent), warm water and a little toothbrush to remove to give it a cleanse, dry it off with a tissue.

Informasi Vendor

Vendor: Scott Rogers Design


The Maker Behind the Metal: Unveiling the Soul of Scott Rogers Design

At Scott Rogers Design, we're not just about creating beautiful jewellery; we're
about crafting pieces that resonate with the wearer's spirit. Reading clients for
who they truly are comes naturally to us.. But have you ever wondered who's
behind the magic?
I'm Scott, the Founder and designer here at SR. As a lifelong lover of nature and
things , I've always been drawn to the beauty and symbolism found in natural
objects. It's this excitement that inspires me to translate the whispers and wisdom
of ‘GOD’ into wearable art.

We believe that jewellery is more than just an adornment; it's a true representation
of your Self - A ‘Talisman’ - your lucky charm that serves, supports and reminds you
of your presence and individuality without saying a word.

So, if you're looking for unique jewellery then I invite you to view our collection pieces, each curated intuitively to capture the true essence of the wearer in mind. All our jewellery is handmade at our showroom in Australia.


Perusahaan: Scoco eco pty ltd
Alamat: Suit 206 Byron Street , Bangalow, 2479, New South Wales, Australia

Kategori Toko: Kesehatan & Kecantikan
Phone: 61 405842752
Email: [email protected]

Kontak

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